Who should you call first if I have a loss?
Depending on the nature of the incident , or accident, call the authorities needed to assist you in an emergency: the police, the fire department, ambulance or hazardous materials team etc...
Then, call your insurance broker.
Your insurance broker works for you and will present the details of your theft to the insurance company and then they will act as your advocate to ensure that you get paid in full by the insurance company as soon as possible.
An independent insurance broker works for you – not the insurance company.
If you are a Front Row client, please contact one of our offices during business hours.
You should be prepared to provide the following information:
- Date and time of loss,
- What happened,
- Where did it happen,
- Names and phone numbers of persons to be contacted.
Most coverage’s have deductibles which are applied to each claim.
Is it possible to take immediate action to make repairs if further damage to the property is likely? As long as the claim is covered, the reasonable cost of temporary repairs made to prevent further damage is money well-spent and, therefore, reimbursable, subject to all policy terms and conditions. Documentation in the form of bills, receipts and photographs should be retained in order to verify damages and repair costs.
If you don’t have insurance, it can be purchased online 24 hours a day, 7 days a week. $5,000 of gear costs $75 CAD (subject to change) and covers you worldwide.
Related:
Musical Instrument Insurance 101: How to Protect Your Instruments
Tips & tricks to guard your gear
Protecting instruments at home
Protecting instruments at airports
Protecting instruments on tour
Musical tour insurance
Band on the run
Tribute bands and liability
Protecting your guitar
Protecting your drums
Protecting your keyboard
Protecting your violin
Protecting your saxophone
How to make a claim
What is my gear worth in event of claim?
You may not be covered under homeowners
Front Row’s musical instrument policy
Insurance for SOCAN members
How to compare musical instrument insurance cos.
Blurring the lines of music infringement law
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